Skip to main content
13th Floor San Antonio Help Center home page
Calendar Tickets Contact Us
Sign in
  1. 13th Floor San Antonio
  2. Frequently Asked Questions

Frequently Asked Questions

Top Questions

  • How much does it cost?
  • What time are you open?

Tickets

  • How do I redeem my Costco voucher codes?
  • How do I change the entry time of my tickets?
  • How do I change the date of my tickets?
  • How do I redeem promo codes or ticket vouchers?
  • Are group discounts available?
  • Do you offer refunds or exchanges?
See all 9 articles

Who Should Attend

  • Is your haunted house accessible?
  • Is there a minimum age requirement?
  • Can I go through if I am pregnant?
  • If I have asthma, can I go through?

The Day Of

  • Is the waiting area inside or outside?
  • Do you charge for parking?
  • How long is the wait in line?
  • If I get too scared, what do I do?
  • Can I bring my bag into the haunt?
  • Can we go through again?
See all 14 articles

Miscellaneous

  • Is it the same this year?
  • How do I apply for a job?
  • Are weapons allowed?
13th Floor San Antonio
help@13thfloorsanantonio.com