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  1. 13th Floor San Antonio
  2. Frequently Asked Questions

Frequently Asked Questions

Top Questions

  • How much does it cost?
  • What time are you open?

Tickets

  • How do I redeem my Costco voucher codes?
  • Can I reschedule my tickets?
  • How do I change the entry time of my tickets?
  • How do I change the date of my tickets?
  • How do I redeem promo codes or ticket vouchers?
  • Are group discounts available?
See all 12 articles

Who Should Attend

  • Is your haunted house accessible?
  • Is there a minimum age requirement?
  • Can I go through if I am pregnant?
  • If I have asthma, can I go through?

The Day Of

  • What can I do if I am running late to for my time slot?
  • Is the waiting area inside or outside?
  • Do you charge for parking?
  • How long is the wait in line?
  • If I get too scared, what do I do?
  • Can I bring my bag into the haunt?
See all 15 articles

Miscellaneous

  • How can I receive discounts and promotions?
  • Is it the same this year?
  • How do I apply for a job?
  • Are weapons allowed?
13th Floor San Antonio